Refund Policy

At itcurrencyexchange.com ("we," "our," or "us"), we strive to provide seamless currency exchange services. Due to the nature of currency transactions, all transactions are final. However, we understand that certain situations may require a refund. Please review our refund policy below.

1. Non-Refundable Transactions Due to market fluctuations and financial regulations, all completed currency exchange transactions are final and non-refundable. We do not offer refunds or cancellations once a transaction has been processed.

2. Exceptions for Refunds Refunds may be considered under the following circumstances:

• Duplicate Transactions: If you were charged more than once for the same transaction.

• Incorrect Transaction Processing: If an error occurred on our end resulting in an incorrect exchange amount.

• Compliance or Regulatory Reasons: If a transaction is flagged and canceled due to anti-money laundering (AML) or Know Your Customer (KYC) regulations.

3. Refund Request Process If you believe you qualify for a refund under the exceptions above, please follow these steps:

1. Contact our support team at [Your Contact Email] within [X] days of the transaction.

2. Provide transaction details, including transaction ID, date, and amount.

3. Submit any necessary supporting documents for verification.

4. Processing Time Upon receiving your refund request, we will review it within [X] business days. If approved, the refund will be processed using the original payment method. Processing times may vary depending on your financial institution.

5. Chargebacks and Disputes If a chargeback is initiated through your payment provider, we reserve the right to dispute the chargeback and take necessary legal action. To resolve any disputes, we encourage you to contact us directly before initiating a chargeback.

6. Changes to This Policy We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date.

7. Contact Us If you have any questions or concerns regarding this Refund Policy, please contact us at

 support@itcurrencyexchange.com